Unlock the Power of Unified Contacts:
Know Your Callers, Optimize Sources, and Stay Informed

Enhance Your Calls, SBC Reverse Number Lookup Puts Names to Numbers
You want to know who is calling before answering the phone? Then Unified Contacts has something for you: With Unified Contacts 5.4.0, you can perform a reverse number lookup against contacts in the Unified Contacts Database and inject the DisplayName of the caller into the SIP header. This is a pro-only feature.

Fine-Tune Source Selection for User Access
As Administrator you can define what sources should be searched through by Unified Contacts. Currently, you can enable up to five different sources (Entra Id, User Contacts, Org Contacts, SharePoint, Database).

Data-Driven Decisions, Unified Contacts Metrics Guide Your Licensing Choices It is important to keep an overview of the usage of Unified Contacts within your company. With our new Metrics section in the Unified Contacts admin portal, you will be able to have an eye on the amount of database contacts, users, user favorites and more. This information will help you to choose the right license for unified contacts.

Real-Time Insights, Unified Contacts Unveils Contact Availability
In older versions of Unified Contacts, you already were able to see the current availability state of Entra ID Contacts from your search result. We have taken a step further and have implemented a near real time update of the presence status. With this you can stay on the search results and see when your colleague gets available again.

Access your contacts from everywhere.
We listened to you! Want to access Unified Contacts from anywhere? We have extended the supported platforms. Now you can access and use Unified Contacts from Outlook (old & new) and even from Microsoft 365 (Office) as a standalone app! Look for the Unified Contacts logo in your Outlook or Microsoft 365 (Office) app.